Portal

The absence of a Golden Record after submission is typically due to a halt in the certification process, which involves passing data through multiple staging tables (e.g., validated, enriched, matched, merged).

For a detailed understanding of the overall certification flow, refer to the provided link.

https://semarchy.com/doc/semarchy-xdm/xdm/latest/Integrate/data-certification.html

To investigate why your record is not visible, follow these steps:

Investigation Steps

Check Source Record Status: Search the Source Records table for the value you submitted.

If found, open the record and review the Status / Validation Messages and the Matched Golden / Contributing Sources fields for errors or match results.

Verify Certification Job Success: Check the Activity → Jobs/Processes logs to confirm that the Certification/Consolidation step has successfully completed recently.

Clear Pending Tasks: Review Drafts/Tasks and submit or approve any pending items that might be blocking the process.

Confirm Golden View: In the Golden Record view, ensure you have cleared all active filters and are currently looking at the correct entity/data set.

Trigger Batch Certification (If Applicable): If your data is processed in batch mode, you will need to run or trigger the certification job (or request an administrator to do so).

If this doesn't help, please raise a ticket with us and we can help you investigate.