Error during excel export : Portal

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Error during excel export

Subham Dixit

started a topic about 2 years ago

During an excel export in client environment, I systematically get an error. This error is traced in the semarchy log file like this:

The error is the following:

An exception has been caught - status: 500 (Internal Server Error), logref: aee8c621-f169-4329-8684-21cc7b36dbdc (Message reported by logger com.semarchy.mdm.dataui.infra.jaxrs.DataUIExceptionMapper, current authenticated user: 'semadmin')

We are currently on version 5.3.9 in the client environment and using CentOS 8, and I cannot reproduce this error on our local environments.

Best Answer

Subham Dixit said about 2 years ago

I think this procedure is what's missing on the client side if everything else looks the same in your environment:

Execute this command :

sudo yum install -y fontconfig dejavu-sans-fonts dejavu-serif-fonts

Then add /usr/lib64 to the variable LD_LIBRARY_PATH - This can be done in tomcat’s setenv.sh
Then restart Tomcat and try the export again.

1 Comment

Subham Dixit

said about 2 years ago

Answer

I think this procedure is what's missing on the client side if everything else looks the same in your environment:

Execute this command :

sudo yum install -y fontconfig dejavu-sans-fonts dejavu-serif-fonts

Then add /usr/lib64 to the variable LD_LIBRARY_PATH - This can be done in tomcat’s setenv.sh
Then restart Tomcat and try the export again.