Once you have been informed by the Support that a Bug or an Enhancement has been created, you can follow the R&D ticket status from our Portal.
The Support team is closing the Support ticket, but it does not prevent you from following the R&D progress.
On the Portal, go to the Tickets tab and select the "Resolved or Closed" view
Once you have selected your ticket from the list, you can check its Current R&D status on the right panel, just under the Type dropdown.
Find below a list of status examples.
| "Current R&D status" examples | Meaning |
MDM-12345 : Story MDM-16696 Open in Long Term (planned on ) | The Enhancement has been accepted by the product team and planned Long Term |
| DI-12345 : Bug DI-11217 Relevant in Short-term (planned on ) | The Bug has been accepted by the product team and planned Short term |
| DI-12345 : Bug DI-11071 Done (Won't Fix) | The bug won't be fixed. If you want more information on the reason, feel free to respond to the ticket accordingly |
| Bug DI-12345 In Progress in 2024.1.14 (Patch) (planned on ) | The Bug is being worked by the Dev team and planned to be released in 2024.1.14 (planned for a targeted date) |
| Bug MDM-12345 Released in 2024.1.1 (Patch)(Jan 22, 2024) | The Bug is released in the indicated Patch |
| Story DI-12345 Released in 2023.3.0 (Jun 15, 2023) | The Enhancement is released in the indicated Patch |
Caution: |