Once you have been informed by the Support that a Bug or an Enhancement has been created, you can follow the R&D ticket status from our Portal.
The Support team is closing the Support ticket, but it does not prevent you from following the R&D progress.
On the Portal, go to the Tickets tab and select the "Resolved or Closed" view
Once you have selected your ticket from the list, you can check its Current R&D status on the right panel, just under the Type dropdown.
Find below a list of status examples.
| "Current R&D status" examples | Meaning |
| Bug MDM-12345 Under Consideration | The Bug is being considered by the Product team but not approved yet |
| Bug DI-12345 in Progress in 2024.2 (MS) (planned for Mar 15, 2024) | The Bug is being worked by the Dev team and planned to be released in 2024.2 (planned for a targeted date) |
| Bug MDM-12345 Released in 2024.1.1 (Patch)(Jan 22, 2024) | The Bug is released in the indicated Patch |
| Story DI-12345 Under consideration | The Enhancement is being considered by the Product team, but not approved yet |
| Story MDM-12345 Relevant in 2023.1.10 (Patch), 2024.1.2(Patch)(planned on ) | The Enhancement is approved by the Product team and the Dev team is planning to release it on the Planned version (no target date in that example) |
| Story DI-12345 Released in 2023.3.0 (Jun 15, 2023) | The Enhancement is released in the indicated Patch |
Caution: |