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Frozen/Unresponsive Execution Engine screen - what should I do?

How to resolve a Frozen/Unresponsive Execution Engine screen?

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On some occasions, the Execution Engine screen will freeze and administrators cannot perform additional actions through the UI. In those instances, alternate methods must be used in order to stop current operations and revert to a usable state.

  • Recommended approach is to kill the load and its associated job using kill action on the load with the REST API call (with postman for example) :
How to resolve Frozen/Unresponsive Execution Engine screen
  • A secondary approach would be to locate/identify active Semarchy sessions in the database, then terminate those sessions.
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Answer

On some occasions, the Execution Engine screen will freeze and administrators cannot perform additional actions through the UI. In those instances, alternate methods must be used in order to stop current operations and revert to a usable state.

  • Recommended approach is to kill the load and its associated job using kill action on the load with the REST API call (with postman for example) :
How to resolve Frozen/Unresponsive Execution Engine screen
  • A secondary approach would be to locate/identify active Semarchy sessions in the database, then terminate those sessions.
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