Some network configurations block Stambia DI's license validation system, which relies on MAC addresses.

For investigation purposes, the Support Team may ask you to execute the following Java program and send them the result.

Here is how to do.

- Download

- Unzip it on the machine which has the problem

- execute "ipconfig /all" and save the output to "ipconfig.txt"

- Double click MacAddress.bat and save the result to "java.txt"

- Send both files to the Support team