After a user has identified or modified data within the Intelligent Hub, a frequent sequential step is exporting the data to Excel in order to preserve this specific view. The purpose of this article is to convey troubleshooting steps needed to resolve errors tied to Excel exports from collections.
Description of error
When attempting to complete an export to Excel, users may encounter the following error: NoClassDefFoundError : Could not initialize class sun .awt. X11FontManager.
Solution
When running on a base Linux system, which does not include a User Interface (only Command Line access), they system may have missing libraries as a result of the configuration. Resolve this issue by
- Reviewing this article for insight on the potential missing font library
- If applicable, install the font library suggested
After completing recommended changes, restart Tomcat in order to apply changes, then re-test the export operation.