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Error during excel export

During an excel export in client environment, I systematically get an error. This error is traced in the semarchy log file like this:  

The error is the following: 
An exception has been caught - status: 500 (Internal Server Error), logref: aee8c621-f169-4329-8684-21cc7b36dbdc (Message reported by logger com.semarchy.mdm.dataui.infra.jaxrs.DataUIExceptionMapper, current authenticated user: 'semadmin')


We are currently on version 5.3.9 in the client environment and using CentOS 8, and I cannot reproduce this error on our local environments.

Best Answer
I think this procedure is what's missing on the client side if everything else looks the same in your environment:
  • Execute this command :
    sudo yum install -y fontconfig dejavu-sans-fonts dejavu-serif-fonts
  • Then add /usr/lib64 to the variable LD_LIBRARY_PATH - This can be done in tomcat’s setenv.sh
  • Then restart Tomcat and try the export again.


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Answer
I think this procedure is what's missing on the client side if everything else looks the same in your environment:
  • Execute this command :
    sudo yum install -y fontconfig dejavu-sans-fonts dejavu-serif-fonts
  • Then add /usr/lib64 to the variable LD_LIBRARY_PATH - This can be done in tomcat’s setenv.sh
  • Then restart Tomcat and try the export again.


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