Asked a question 9 months ago

Hello, a user has accidentally made a mass update action in production environment on many Golden records. Editing one Golden record, we can reset the override but, is there a way to do it on many records through the interface or by script ? The survivorship rule is "override until next user change", there is no history and I can not truncate the entities.

Sr. Customer Success Consultant at Semarchy

Hi Loic, thank you for the update. Yes, that answer is actually perfect. I have updated the answer to this question with the support answer. 

Create a new load, insert the records from GI to SA to get back the previous values, insert 0 flags in SF table on all fields we want to forget the override, and submit the load. It will delete the data in GA which contains the override.